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Shipping Policy

Shipping Policy for SELFCAREHAVEN

At SELFCAREHAVEN, we are committed to providing you with a seamless and satisfying shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipment of your orders. By placing an order with us, you agree to the practices described below. Our goal is to ensure that your self-care essentials reach you promptly and securely.

Free Shipping

We are pleased to offer Free Standard Shipping on all orders placed through SELFCAREHAVEN. There are no minimum purchase requirements, and no promotional codes are needed. This offer applies to all products available on our website and is automatically applied at checkout. Please note that free shipping is valid only for standard delivery within the contiguous United States. For shipments to Alaska, Hawaii, or U.S. territories, additional charges may apply and will be communicated to you before your order is finalized.

Order Cut-Off Time

To ensure same-day processing, all orders must be placed and confirmed by 5:00 PM Eastern Standard Time (EST) on business days (Monday through Friday, excluding federal holidays). Orders placed after this cut-off time will be processed on the next business day. We encourage you to place your orders early to avoid any delays, especially during peak seasons or promotional periods.

Handling Time

Our dedicated team works diligently to prepare and package your items with care. The standard handling time for all orders is 1 to 3 business days after the order is placed and payment is confirmed. This period allows us to verify product availability, ensure quality control, and carefully pack your self-care items to prevent damage during transit. We strive to expedite this process whenever possible, but delays may occur during high-volume periods or if additional verification is required. You will receive a confirmation email once your order has been shipped.

Transit Time

Once your order has been dispatched, the expected transit time is 3 to 6 business days for standard shipping within the contiguous United States. This timeframe begins after the order leaves our facility and is based on the selected shipping method and your delivery location. Please note that transit times are estimates provided by our shipping carriers and may vary due to unforeseen circumstances such as weather conditions, carrier delays, or address issues. SELFCAREHAVEN is not responsible for delays caused by the carrier or factors beyond our control.

Delivery Estimates

Combining our handling and transit times, you can expect to receive your order within 4 to 9 business days from the date of purchase (assuming the order is placed before the cut-off time). For example, an order placed on a Monday before 5:00 PM EST with a handling time of 2 days would typically ship by Wednesday and arrive between the following Monday and Thursday. We recommend providing a secure delivery address where someone is available to receive the package during business hours.

Shipping Carriers & Tracking

We partner with reliable shipping carriers such as USPS, UPS, and FedEx to ensure timely and secure delivery. Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number on our website or the carrier’s site to monitor your package’s journey. If you do not receive tracking information within 3 business days after your handling window, please contact us immediately.

Shipping Address & Order Modifications

It is your responsibility to provide a correct and complete shipping address at checkout. SELFCAREHAVEN is not liable for packages delivered to an incorrect address provided by the customer. If you need to modify your shipping address or order details, please contact us as soon as possible. We will do our best to accommodate changes before the order is processed; however, once shipped, address corrections may incur additional fees.

International Shipping

At this time, SELFCAREHAVEN ships exclusively within the United States and its territories. We do not offer international shipping. We apologize for any inconvenience and hope to expand our services in the future.

Contact Us

If you have any questions or concerns regarding your order or this Shipping Policy, please do not hesitate to reach out to our customer support team:

Our support hours are Monday through Friday, 9:00 AM to 6:00 PM EST. We aim to respond to all inquiries within 24 business hours.

Thank you for choosing SELFCAREHAVEN. We value your trust and are dedicated to delivering quality self-care products right to your doorstep.