Return & Refund Policy
At SELFCAREHAVEN, your complete satisfaction is our top priority. We stand behind the quality of every product we offer and want you to feel confident in your purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward, hassle-free return and exchange policy designed to give you peace of mind. Please read the details below to understand how our process works.
30-Day Free Returns & Exchanges
You may return or exchange any unused, unopened item within 30 calendar days from the date of delivery. To qualify for a free return or exchange, items must be in their original packaging, in resalable condition, and must not show signs of use or damage beyond what is necessary to inspect the product. We do not charge any restocking fees — ever. That means you can return or exchange your items without worrying about hidden costs or deductions.
How to Initiate a Return or Exchange
To start the process, simply contact our dedicated customer care team via email at [email protected] or call us at (206) 555-0123. Please have your order number and the item(s) you wish to return or exchange ready. Our team will provide you with a prepaid return shipping label and step-by-step instructions. Once your return is received and inspected, we will notify you of the approval status. Approved returns will be processed promptly.
Refund Processing Timeline
Refunds are processed within 10 business days after we receive and inspect your returned item(s). The refund will be issued to the original payment method used at checkout. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution. We recommend allowing an additional few business days for your bank or credit card company to post the refund. If you have not received your refund within 15 business days from the date we confirmed approval, please reach out to us and we will investigate promptly.
Exchange Policy
If you prefer to exchange an item for a different size, color, or another product from our collection, simply follow the same return process and indicate your exchange preference. We will ship the replacement item free of charge as soon as your return is processed. If the requested exchange item is out of stock, we will offer a full refund or a store credit of equivalent value.
Non-Returnable Items
For hygiene and safety reasons, certain product categories such as opened personal care items, intimate products, or items marked as final sale are not eligible for return or exchange. Please check the product description before purchasing. If you have any questions about a specific item, contact our team before placing your order.
Damaged or Incorrect Items
In the unlikely event that you receive a damaged, defective, or incorrect item, please email us within 7 days of delivery with your order number and a photo of the issue. We will arrange a full refund or replacement at no additional cost, and we will cover return shipping charges.
Contact Information
For any questions or concerns regarding returns, refunds, or exchanges, please do not hesitate to contact us:
- Email: [email protected]
- Phone: (206) 555-0123
- Mailing Address (for returns only): SELFCAREHAVEN Returns Department, 1000 2nd Ave Suite 1800, Seattle, WA 98104
We value your trust and are committed to making every interaction with SELFCAREHAVEN a positive one. Thank you for choosing us as your self-care destination.